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SMICoP Helpdesk

The Smart Meter Installation Code of Practice (SMICoP) has closed, and been replaced by the Retail Energy Code (REC).

Until 31 August 2021 SMICoP specified the minimum standards in relation to the Customer facing aspects of the installation of Smart Metering Systems.​ After 1 September 2021 these obligations sit under the Retail Energy Code (REC).

Queries about Smart Meter installation standards and the current regulations can be directed via the REC Portal https://recportal.co.uk/. Alternatively the REC Service Desk can be reached via enquiries@recmanager.co.uk or 0800 640 4300

If you have a question about the SMICoP

The Smart Meter Installation Code of Practice (SMICoP) has closed, and been replaced by the Retail Energy Code (REC).

Until 31 August 2021 SMICoP specified the minimum standards in relation to the Customer facing aspects of the installation of Smart Metering Systems.​ After 1 September 2021 these obligations sit under the Retail Energy Code (REC).

Queries about Smart Meter installation standards and the current regulations can be directed via the REC Portal https://recportal.co.uk/. Alternatively the REC Service Desk can be reached via enquiries@recmanager.co.uk or 0800 640 4300

You can contact the SMICoP Secretariat about historical matters by writing directly to smicop@electralink.co.uk.

You can also contact us under the telephone number 020 7432 2850. Our contact address is SMICoP Ltd, Northumberland House, 303-306 High Holborn, London WC1V 7JZ.

SMICoP Ltd exists to facilitate the administration of the Smart Meter Installation Code of Practice. We cannot answer queries or provide advice to those who plan to have, or have had, a smart meter installed. If you require assistance regarding your smart meter installation, please contact your electricity or gas Supplier.