Monitoring and Compliance
The SMICoP requires Members to undertake the following Monitoring and Compliance Techniques:
- Self-certification of compliance
- Independent audit of compliance
- Customer Surveys
- Each Member is responsible for ensuring that they implement and maintain suitable management and record-keeping processes to evidence compliance with provisions in the SMICoP.
Each year on 1 June SMICoP Members must submit a statement signed by a board director confirming compliance (at the time of signature) with all relevant clauses of the SMICoP, along with confirmation that there is supporting material evidence of compliance. Please note that the Self-Declaration pro-forma is also required each year on 1 June.
A Self-Certification and Self-Declaration template is available on the Guidance and Templates page.
SMICoP Members must procure the services of an external market research agency to carry out a survey of customers that have had a smart meter installed. This survey is designed to establish whether the obligations and standards set out in the SMICoP are being followed by Suppliers (or their appointed agents) during the smart metering installation process.
Further information can be found within SMICoP Section B, Clause 3.4. Customer Surveys.
Please note that Suppliers are required to provide quarterly submissions, the results of which are collated and provided to the March, June, September and December SGB meetings for consideration. To review these reports, please refer to the Meeting Register or Meeting Calendar webpage.
A single independent audit will be commissioned on all Members, with over 10,000 electricity and/or gas Domestic and/or Micro Business Customers, to provide assurance that processes and compliance is in place for all relevant aspects of the Code from the time of the last Self-Certification statement. Any Member that exceeds the 10,000 electricity and/or gas Domestic and/or Micro Business Customers, will require an independent audit.
The scope and activities of the independent audit has been defined by the SMICoP Governance Board and provided within the Audit Specification document.
Further information can be found within SMICoP Section B, Clause 3.3. Independent Audit of Compliance.