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CR061 - Ofgem direction to publish Domestic Monitoring and Compliance Customer Surveys

Ofgem_direction_publication_of_smicop_customer_surveys

  • CP Number CR061
  • Expected Implementation Date 03/12/2019
  • Implementation Date 03/12/2019
  • Status Implemented
  • Urgent No
  • Last Updated 07/01/2021
  • Consent Granted Yes
  • Change Proposer xanda
  • Synopis

    Ofgem have issued a direction to modify the Smart Meter Installation Code of Practice (SMICoP)
    - Gas and Electricity Suppliers carry out Monitoring and Compliance Customer Surveys, in accordance with SMICoP Section B 3.1.1.3
    - Ofgem’s decision means that the results of Suppliers’ Monitoring and Compliance Customer Surveys that take place following Domestic Smart Meter installations will be published.
    - Results for periods before Q4 2019 will not be published
    - The direction takes force on 3rd December 2019

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