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Change Requests

CR001 - Clarify ability to provide written marketing materials

  • CP Number CR001
  • Raised Date 02/12/2015
  • Implementation Date 13/02/2015
  • Status Implemented
  • Urgent Yes
  • Last Updated 18/07/2019
  • Consent Granted Yes
  • Synopis

    As currently worded, the clause allows installers to provide written marketing materials to customers, or to arrange for a follow up contact not less than 2 days later. It was never the intention that there should be an either/or choice here. If a customer requests a follow-up contact it would be rather perverse to then deny them any marketing literature. The error is easily remedied by amending the word ‘or’ in to ‘and’.

    For tidiness, I also suggest that the final word in 3.11.2 (‘and’) is removed as it adds nothing.

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