CR048 - Amendments to the SMICoP Customer Survey Specification
- CP Number CR048
- Proposing Company EDF Energy
- Raised Date 01/01/1970
- Implementation Date 06/10/2017
- Status Implemented
- Urgent Yes
- Last Updated 18/07/2019
- Consent Granted Yes
This change seeks to make following amendments:
Section 7 (Reporting) to state that customers personal data is not to be provided to the Code Administrator within the free text responses to ensure that customer data is protected; and
A change of wording to Appendix B of both the Domestic and Micro-Business Customer Survey Specifications to clarify that the checksum calculations should include sub-questions (e.g. 5a and 5b) and should exclude demographic questions.
Updating Domestic Question 3 to enable flexibility around the term energy.
In addition, the survey specification has been slim lined to avoid duplicated clauses between the domestic and microbusiness aspects.