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Change Requests

CR 063 - Amending SMICoP Customer Survey Questions

  • CP Number CR 063
  • Proposing Company UTILITY WAREHOUSE LIMITED
  • Raised Date 28/07/2020
  • Status Approved (Awaiting implementation)
  • Urgent Yes
  • Last Updated 12/10/2020
  • Consent Granted No
  • Secretariat Support Anastasis Alexnadrou
  • Change Proposer Jason Salmon
  • Synopis

    This change seeks to implement a number of amendments to the Domestic and Micro Business Monitoring and Compliance Customer Survey questions in line with a SMICoP Governance Board Working Group’s recommendations.
    • Allowing Suppliers to substitute the word ’equipment’ for specific wording like ‘new smart meter’ or ‘IHD’
    • Improving the questions' structure

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